SHIPPING & RETURNS
SHIPPING POLICY
We know how exciting it is to receive your order, and we work hard to process and ship everything as quickly as possible.
To help ensure a smooth delivery:
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Please double-check that your shipping details are complete and accurate, including your email and phone number so we can keep you updated.
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Customers are responsible for providing correct shipping information. Mistakes may lead to delays or delivery issues.
Once your order has shipped and you’ve received a tracking number, the delivery is handled by the courier. If a package is lost or stolen due to incorrect information or courier issues:
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Aurelixa is unable to offer refunds or replacements.
That said, we understand how frustrating this can be. If something goes wrong, please reach out—we’ll review each situation carefully and do what we can to support you.
Every order is packed with care and shipped exactly as provided, so we encourage you to review your details before placing your order.
RETURN & EXCHANGE POLICY
At Aurelixa, your safety and satisfaction are incredibly important to us. We take great care in ensuring that every product meets high quality and safety standards before it reaches you.
Because our products are for research in nature, we’re unable to accept returns, exchanges, or offer refunds. This policy helps us maintain strict safety and hygiene standards and ensures that every customer receives products that are completely secure and uncompromised.
We understand this may not always be ideal, and we truly appreciate your understanding. If you ever have questions or concerns about a product, our support team is always here to help and will do their best to assist you.
Thank you for trusting Aurelixa—we’re committed to providing safe, high-quality products you can rely on.